Customer satisfaction is our top priority.

While we hope you love your order, if you’re not completely satisfied, we offer a full refund for regular-priced items returned within 14 days of receipt, provided they meet the conditions below.

HOW TO RETURN

1. Contact us first at support@store-upends.com to request a return and obtain the return address.

2. Pack your return securely in the original packaging, including all tags, labels, and accessories.

3. Ship your return using a tracked courier or postal service. Return shipping costs are the customer’s responsibility.

   • Clearly mark the package as “Returned Goods” to avoid customs charges.

   • We are not liable for lost or damaged return shipments.

CONDITIONS FOR RETURNS

• Items must be unworn, unused, and in original condition with all tags attached.

• Shoes must be in their undamaged original box with clean soles.

• Include the original invoice or proof of purchase.

• Excluded items (see below) are not eligible for return/exchange unless defective.

REFUNDS

• Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the return.

• Original shipping fees and import taxes are non-refundable (except for defective items).

• Promotional gifts must be returned with the item.

EXCHANGES

Exchanges are subject to stock availability and must be requested within 14 days of delivery. Contact us at support@store-upends.com to arrange an exchange.

EXCLUDED ITEMS

The following cannot be returned or exchanged unless defective:

• Sale/outlet/final sale items

• Jewelry, underwear, swimwear, socks, hosiery

• Custom/bespoke/vintage/fragile items

• Cosmetics/grooming products with opened packaging

For defective items, email support@store-upends.com immediately with details and photos. We may require inspection before approving a refund.

NOTES

• One exchange per item is permitted.

• We reserve the right to refuse returns that don’t meet our policy.

• Repeated returns may result in declined future orders.

For assistance, contact support@store-upends.com.