ORDERS & SHIPPING

Q: How long does shipping take?
A: Delivery times vary by location. Standard shipping usually takes 3–7 business days domestically and 7–14 days internationally. Expedited options are available at checkout.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package.

Q: What if my order hasn’t arrived?
A: Check your tracking details first. If the status is delayed or unclear, contact us at support@store-upends.com with your order number.

RETURNS & EXCHANGES

Q: What’s your return policy?
A: We accept returns within 14 days of delivery for unused, unworn items with tags attached. Sale/final-sale items are non-refundable. [See full policy here.]

Q: How do I return an item?
A: Email support@store-upends.com to request a return. You’ll receive instructions and a return address. Return shipping costs are the customer’s responsibility.

Q: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive your return. It may take longer to reflect in your account.

PAYMENT & SECURITY

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All transactions are encrypted for security.

Q: Is my payment information safe?
A: Absolutely. We use SSL encryption and never store your full payment details.

Q: Why was my card declined?
A: This could be due to insufficient funds, bank restrictions, or incorrect billing details. Contact your bank or try another payment method.

SIZING & PRODUCT INFO

Q: How do I choose the right size?
A: Refer to our detailed size guide on each product page. If unsure, email us for recommendations!

Q: Are your products true to size?
A: Most items fit as expected, but check the size guide for specifics. Reviews often include helpful fit feedback from other customers.

Q: Can I get more product photos or details?
A: Email us at support@store-upends.com—we’re happy to assist!

OTHER QUESTIONS

Q: Do you offer discounts for bulk orders?
A: Yes! Email support@store-upends.com with “Wholesale Inquiry” in the subject line.

Q: How do I update/cancel my order?
A: Contact us immediately at support@store-upends.com. Once shipped, orders can’t be modified.

Still need help?
Email us at support@store-upends.com—we’re here 24/7!